Scott tells us about starting his career with Tony Robbins, selling Smart Charter to Richard Branson’s Virgin Group, and how he tries to help other entrepreneurs grow.
Today’s guest, Scott Duffy, is an entrepreneur, business growth expert and Best-Selling Author of Launch!: The Critical 90 Days from Idea to Market. He began his career working for best-selling author and speaker Tony Robbins and went on to work for several big media brands like CBS Sportsline, NBC Internet, and FOXSports.com. Next, he founded Smart Charter, an online booking tool for private aviation, which was acquired by Richard Branson’s Virgin Group.
Today, Scott’s mission is to help people live their dreams through entrepreneurship. He is currently the Founder and CEO of Content.Market and Special Project Editor of Launch @ Inc.com. His new podcast Business and Burgers is launching next month, July 2016, in which he and his co-host Alan Taylor will endeavor to eat the best burger in each town they visit, while talking to the top entrepreneurs in each area.
Scott’s motivational journey began with tragedy – he was in an accident with a garbage truck at 90 mph. He survived, but the recovery was tough. One thing that helped him was motivational tapes, particularly those of Tony Robbins. Scott pursued an internship with Tony, and instead got offered a job. Eventually Tony told him, “You have good days and you have bad days, but you don’t know which is which until way down the line.”
Scott sold Smart Charter to Richard Branson’s Virgin Group at what appeared to be a very good day – then oil prices surged and, shortly after, the recession hit. Scott learned three things from this: 1) Sometimes we’re so invested in our current course that we believe everything will work out. As entrepreneurs, we need to panic faster. 2) If a market changes, or there’s a change in your business, cut fast, cut deep, and try to only do it once; 3) When things get a little out of whack, it’s really important you get out from behind a desk and get in front of customers – not just as the leader of a company, but the whole team.
We’re going to learn how to seize opportunity, how to turn a bad customer experience into a good business, and how to grow from failure.
In this episode, you’ll learn from Scott:
- One unpredictable event can destroy years of planning, but it can also set you on a new path
- How to identify a bad customer experience and turn that into an opportunity
- The top innovators and entrepreneurs never wait – They know the difference between having resources and being resourceful
- You never know who you’re going to meet. It’s one of the reasons content marketing and branding is so important.
- Things can look like a sure thing, and you can double down, but as an entrepreneur you need to be careful and you need to protect yourself every step along the way
- How to learn from failure
- Sometimes we’re so invested in our current course that we believe everything will work out. As entrepreneurs, we need to panic faster.
- If a market changes, or there’s a change in your business, cut fast, cut deep, and try to only do it once.
- When a problem occurs, it’s really important you get out from behind a desk and get in front of customers – not just as the leader of a company, but the whole team.
- The biggest mistake entrepreneurs make is that they focus on too many things at one time. Nail one thing, then move on to the next.
- Customers make purchasing decisions before they go to the store, or the online market
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Resources mentioned in this episode:
- “Launch!” by Scott Duffy (affiliate link)
- Business and Burgers – Scott’s video and audio podcast, launching July 2016
- “Unlimited Power” by Tony Robbins (affiliate link)
Answers to Quickfire Q&A:
- If you could chat with anyone, dead or alive, who would it be and why?
- “For me, it’s a religious leader, and I don’t know if I care much about which one.” Individual people who created these crazy large followings, and I’d love to know why that came about.
- Name a tool, app, or website that you can’t live without and why.
- FaceTime and Skype – “I travel a a whole hell of a lot, and FaceTime is the way I am able to see my wife and kids every single day.”
- Tell us something unique and interesting about you that not many may know.
- I once walked on 37 feet of hot coals
- What is your favorite business book and why?
- What is the top characteristic or trait that you look for in people you work with?
- Dedication and self-discipline – “We need self starters … I always try to look for people with some kind of competitive mindset.”
- What is something you believe, but few others agree with you?
- Everyone here believes that In-N-Out has the best burger in town, and I think it’s Five Guys.
How to contact Scott:
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